Please review the tabs below for relevant terms and conditions related to our core services.

E-dreamz Help Desk

E-dreamz utilizes a ticket-based Help Desk system to support our clients who make routine site update or maintenance requests.

All requests for support should be initiated as a ticket by either emailing our support email or creating a ticket via our client help desk portal. Directly emailing an individual E-dreamz staff member will require that member of our team to create a ticket on your behalf. For fastest and most efficient response to your requests, please use our help desk directly. 

To submit a ticket, simply visit our Help Desk Client Portal or send your request in email to From there, your request will be reviewed and responded to by a member of our support staff through phone or email.

Hours of Operation

Our standard hours of support are Monday through Thursday, from 7:00 am to 4:00 pm (ET). We provide emergency support on evenings and weekends for critical issues only.

Hourly Rate (2023)

Our standard hourly rate is $130 per hour.
Off-hours support requests made on evenings (after 4pm Mon-Thur), weekends (Fri-Sun), or holidays* will be billed at double our standard rate.
*Standard holidays include New Year's Day, MLK Jr Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Veterans Day, Thanksgiving (Day Before & Day Of), Christmas (Day Before & Day Of).