Help Desk | Healthcare Web Development & Support

Our standard hours of support are Monday through Thursday, from 7:00 am to 4:00 pm.
We provide emergency support on evenings and weekends for critical issues only.
Most requests are responded to the same-day or the next business day.
Our standard turnaround time for typical requests is 4-5 business day.
For larger requests, a member of our team will provide an estimated completion date once we have gathered all the necessary details to quote and schedule the task.

Our standard hourly rate is $130 per hour (2023 rate).
Off-hours emergency support requests made on evenings (after 4pm Mon-Thur) or weekends (Fri-Sun) will be billed at double our standard rate.

Visit our Help Desk Client Portal.
Sign into your existing account or create a new account if you have not previously used the Help Desk.
Once signed in, you can access the Submit a Request form by clicking the link at the top of the page.
You can review all of your open tickets at any time by visiting the My Activities link in the dropdown under your account name at the top right of the screen.

E-dreamz Help Desk