E-dreamz utilizes a ticket-based Help Desk system to support our clients who make routine site update or maintenance requests.
To submit a ticket, either visit our Help Desk Client Portal or send your request in an email to firstname.lastname@example.org. From there, your request will be reviewed and responded to by a member of our support staff through phone or email, very similar to the way you have worked previously with our account managers.
E-dreamz no longer recommends that our clients channel all of their requests to an individual account manager. The Help Desk allows us to provide more timely, efficient responses to all types of client requests.
If you are not already using the Help Desk, this video will help you get started:
No longer are you limited to the availability of a single Account Manager or Project Manager as your point of contact. Through the Help Desk, any member of our team can respond to your requests.
The Help Desk offers all of our clients direct access to our full team of designers, marketers, analysts, programmers, and system administrators. You'll be working directly with the people who are handling your requests, creating greater efficiencies in communication and turnaround times.
The Help Desk provides the E-dreamz support team with enhanced tracking, monitoring, and reporting capabilities. We can provide more accurate estimates and timelines, and we can manage more effective review-approval cycles.
Our standard hours of support are Monday through Thursday, from 7 am to 4:30 pm. We provide emergency support on evenings and weekends for critical issues only.
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