E-dreamz utilizes a ticket-based Help Desk system to support all of our clients' requests. 
To submit a support ticket, please visit our Help Desk Client Portal

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  • Our standard hours of support are Monday through Thursday, from 7:00 am to 4:00 pm. 
  • We provide emergency support on evenings and weekends for critical issues only. 
  • Most requests are responded to the same-day or the next business day. 
  • Our standard turnaround time for typical requests is 4-5 business day. 
  • For larger requests, a member of our team will provide an estimated completion date once we have gathered all the necessary details to quote and schedule the task.