Last year on March 25th Google released a marketing ability called Retargeting to all Adwords accounts. I had read thru the grape vine of blogs that the beta was really successful for many advertisers who had early access. I remember seeing my retargeted ad from Zappos – it was terrible, but I saw the potential. This was a tool I’d really like to offer and push out to my clients. 
At first clients and even consumers were very reluctant about how the technology worked. Google would be tracking them around the web??? Of course they’ve been tracking us since the start, but this gave some ‘physical’ presence that you were being tracked. After explaining it in more detail to the clients majority jumped on board. Nearly a year later the results have been phenomenal in multiple ways.
The first and most mentioned to me is smaller brands customers start thinking they are bigger then what they really are. When those customers browsed to sites like Huffington Post, Wall Street Journal, and many other highly reputable websites they saw advertisements for a brand that typically couldn’t afford or even think of a Media Buy. This created instant trust and branding directly into the customer. If ‘Joe’s Apple Shears’ can advertise on they must be doing something big, right? This could potentially squash any second guesses in the customers head and get them directly to convert.
Secondly internal employees themselves start get retargeted due to the fact they visit their brand’s website and get stuck on that list. When your CEO is sipping his or her daily cup of coffee and reading the NYtimes.com and he spots his own brand glowing in the advertisement section – that’s big. Someone in marketing almost gets a raise until we explain it’s personalized to him or her. Even after the excitement of thinking everyone sees it on the site dies down there is still a lasting impression knowing that potential customers are seeing the same thing they just saw.
Another benefit is the cost. Since everything runs on the content network and typically has a lower CTR and super high impressions you don’t spend a ton. I have multiple clients with 500,000+ banner impressions via retargeting at a fraction of what a media buy would cost. Plus you know the potential consumer viewing the ad has to be somewhat targeted due to the fact they visited the clients site.
Here are some simple tips I have acquired since launch:
1. Place a negative on adsenseformobileapps.com(for now) – Very few people click mobile ads on purpose currently. As technology and usability grows this will change. Lifehacker had a recent public poll supporting this – Do You Ever Click On Mobile Ads On Purpose?
2. Make multiple lists. Customer visits the Ceramic Yahtzu 1000 Apple Shear product page? Make a banner/ad specific to that product. Use your sales data/analytics to start a priority list of products or pages to make unique ads for. With this unique ad the potential customer is more likely to click and convert. Higher CTR=more impressions and conversion=money in the clients pocket.
3. Place converting customers on a negative list – Obvious here, but often forgotten. If you sell to a customer every 5th year then there’s no reason to keep showing them your ad. There are exceptions to this – if you’re doing it for branding or have a consumable product you might potentially keep rolling.
4. Target specific sites – Google’s Managed placements is pretty detailed now. It shows you a rounded amount of impressions, what ads the site accepts etc, the category of the site, etc.
5. Watch out for sites with super high CTR – typically these have ads placed too close to navigation controls or are just cheating the system. No need to give them $$ and ruin the customers experience by having them accidently click an ad.
6. Be creative! – Remarketing itself is a very unique way for us to market. Make it fun, snazzy, and unique! No one likes boring ads.
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